1. Return Window
Eligible items may be returned within 7 days of delivery, provided the return request is submitted within that period and the product meets the return conditions stated in this policy.
2. Eligible Returns
A return request may be considered where:
- The item delivered is different from the confirmed order
- The product arrived damaged
- The product has a verified defect
- The product remains unused and otherwise qualifies under Micasa’s return rules
3. Non-Returnable Items
The following items are not eligible for return:
- Products that have been assembled or installed
- Custom-made or made-to-order items
- Discounted, promotional, or clearance items unless defective or incorrectly supplied
- Electrical appliances after opening or use, unless defective or wrongly delivered
4. Condition of Returned Items
To be eligible for return, products must be kept in an acceptable condition for inspection. Micasa may reject a return if the product shows signs of use, damage caused after delivery, missing parts, improper handling, or any condition that makes the item unsuitable for return under this policy.
5. Inspection and Approval
All return requests are subject to review and verification by Micasa. We may request photographs, order details, or an inspection of the product before approving the return.
6. Return Costs
If the return is due to a wrong item, a damaged delivery, or a verified product defect, Micasa will review the matter and arrange an appropriate solution.
If the return is requested for other reasons and there is no product defect or delivery error, the cost and terms of return may depend on the specific agreement reached between Micasa and the customer.
7. Return Outcome
Once a return is accepted, Micasa may offer an appropriate resolution, which may include return approval, replacement, exchange, or refund, depending on the circumstances and the applicable refund conditions.
8. Contact Us
To request a return, please contact Micasa using the details below:
Micasa SAS
Route de l'aéroport N96, Front of the Phillip Morris Building, Dakar 12000, Senegal
Email: info@micasameubles.com
Phone / WhatsApp: +221771940150
Contact Page: https://micasameubles.com/contact-us/
