1. General Refund Principle
Refunds are available only for approved cases and only after Micasa has reviewed the request and confirmed that the item or order qualifies under our policies.
2. When a Refund May Be Approved
A refund may be approved in situations such as:
- The customer received the wrong item
- The product was delivered damaged
- The product was found to be defective upon delivery or verified inspection
- A valid cancellation was accepted before fulfillment under the Cancellation Policy
- An eligible return was approved under the Return Policy
3. Non-Refundable Situations
Refunds will generally not be available for the following:
- Products that do not qualify for return
- Assembled or installed furniture
- Custom-made or made-to-order products
- Discounted or clearance items, unless defective or incorrectly delivered
- Electrical appliances after opening or use, unless defective or wrongly delivered
- Requests based on personal preference after confirmed and proper delivery
4. Refund Method
Approved refunds are issued in cash only, according to the refund arrangement approved by Micasa at the time of resolution.
5. Refund Timing
Once a refund is approved, it is issued immediately at the time of approval or through a directly arranged equivalent settlement where immediate physical cash handling is not practically possible.
6. Verification Before Refund
Micasa reserves the right to verify the condition of the product, delivery details, customer claim, and order history before approving any refund request. Photographs, order references, product inspection, or collection of the item may be required.
7. Return Costs and Refund Eligibility
If the issue is caused by an incorrect item, delivery damage, or verified product defect, Micasa will review the case and arrange an appropriate resolution.
Where no defect or delivery error exists, return costs and related conditions may depend on the specific agreement reached between Micasa and the customer.
8. Contact Us
To request a refund or ask about a refund decision, please contact Micasa:
Micasa SAS
Route de l'aéroport N96, Front of the Phillip Morris Building, Dakar 12000, Senegal
Email: info@micasameubles.com
Phone / WhatsApp: +221771940150
Contact Page: https://micasameubles.com/contact-us/
