1. Cancellation Request Period
In general, customers should request cancellation within 24 hours of placing the order.
2. Cancellation Eligibility
Cancellation eligibility depends on the type of product and the status of the order at the time the request is received. Some products may still be cancellable within the 24-hour period, while others may not be, depending on preparation, reservation, assembly, or operational handling.
3. Orders That May Not Be Cancelled
A cancellation request may be declined if the order has already been:
- Prepared for dispatch
- Sent for delivery
- Reserved specifically for the customer
- Scheduled for assembly or installation
- Customized or made to order
4. Cancellation Fees
Micasa does not apply a cancellation fee where a valid cancellation request is accepted within the 24-hour period.
5. Cancellation Outcome
If a cancellation request is approved, Micasa will confirm the next steps with the customer. If payment has already been collected and the order qualifies for refund, the refund will be handled in accordance with the Refund Policy.
6. How to Request a Cancellation
Customers should contact Micasa as soon as possible after placing the order and provide the order reference, name, contact number, and cancellation request details so the team can review the status promptly.
7. Contact Us
To request cancellation of an order, please contact:
Micasa SAS
Route de l'aéroport N96, Front of the Phillip Morris Building, Dakar 12000, Senegal
Email: info@micasameubles.com
Phone / WhatsApp: +221771940150
Contact Page: https://micasameubles.com/contact-us/
