1. Who We Are
Micasa SAS, trading as Micasa, operates this website and related sales channels in Senegal.
Address: Route de l'aéroport N96, Front of the Phillip Morris Building, Dakar 12000, Senegal
Email: info@micasameubles.com
Phone / WhatsApp: +221771940150
Contact Page: https://micasameubles.com/contact-us/
2. Information We Collect
We may collect information you provide directly to us, including:
- Your name
- Phone number
- Email address
- Delivery and billing address
- Account details and login-related information
- Order history and purchase preferences
- Customer service requests and messages
We may also collect technical and usage information through cookies and tracking tools.
3. Payment Information
Micasa may offer multiple payment methods, including card payment, bank transfer, local payment options, mobile payment solutions, and cash on delivery where available.
Payment information may be processed through trusted third-party payment providers. Micasa does not necessarily store full sensitive payment credentials directly on its systems.
4. How We Use Your Information
We use your information to operate and improve our services, including to:
- Process and confirm orders
- Arrange delivery and assembly services
- Communicate with you about orders and support requests
- Provide account access and customer service
- Improve website performance and customer experience
- Send important service notifications
- Send marketing messages by email, WhatsApp, or SMS where permitted
- Prevent fraud, abuse, and operational misuse
5. Cookies, Analytics, and Tracking Technologies
Micasa uses cookies and similar technologies to support website functionality, remember user preferences, analyze performance, and improve the browsing experience.
We may also use tools such as analytics platforms, marketing pixels, and similar tracking technologies to measure traffic, understand customer behavior, and improve advertising effectiveness.
6. Marketing Communications
Micasa may send promotional or marketing communications through email, SMS, WhatsApp, or similar channels. These communications may include offers, new arrivals, seasonal campaigns, reminders, or updates related to your shopping experience.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the message or by contacting Micasa directly.
7. Sharing of Information
Micasa does not sell your personal data to third parties.
We may share your information only with service providers directly involved in operating our services, such as payment processors and delivery providers, and only to the extent necessary to complete your order or support the customer experience.
Outside of these service-related uses, Micasa does not share customer data with unrelated third parties.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including customer support, order history, legal compliance, fraud prevention, and internal operational requirements.
9. Account Deletion and User Rights
Users may request deletion of their account through the dedicated Delete My Account page available within the Micasa mobile application.
Micasa will review and process valid deletion requests in accordance with operational, legal, and security needs. Certain information may be retained where necessary for transaction records, legal obligations, dispute handling, or fraud prevention.
10. Data Security
Micasa takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no internet-based system can be guaranteed to be completely secure, and customers should also take care to protect their own account credentials and devices.
11. Third-Party Services and Links
Our website or app may include services, plugins, payment tools, or links operated by third parties. These providers may have their own privacy practices and terms. Micasa is not responsible for the privacy practices of external platforms that are not operated directly by us.
12. Changes to This Privacy Policy
Micasa may update this Privacy Policy from time to time to reflect service changes, operational updates, legal requirements, or platform improvements. The latest version published on our website will apply.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Micasa SAS
Route de l'aéroport N96, Front of the Phillip Morris Building, Dakar 12000, Senegal
Email: info@micasameubles.com
Phone / WhatsApp: +221771940150
Contact Page: https://micasameubles.com/contact-us/
Privacy Policy
This Privacy Policy explains how Micasa SAS collects, uses, stores, and protects your personal information when you use the Micasa website, mobile app, customer support channels, and related services.
1. Who We Are
Micasa SAS, trading as Micasa, operates this website and related sales channels in Senegal.
Address: Route de l'aéroport N96, Front of the Phillip Morris Building, Dakar 12000, Senegal
Email: info@micasameubles.com
Phone / WhatsApp: +221771940150
Contact Page: https://micasameubles.com/contact-us/
2. Information We Collect
We may collect information you provide directly to us, including:
- Your name
- Phone number
- Email address
- Delivery and billing address
- Account details and login-related information
- Order history and purchase preferences
- Customer service requests and messages
We may also collect technical and usage information through cookies and tracking tools.
3. Payment Information
Micasa may offer multiple payment methods, including card payment, bank transfer, local payment options, mobile payment solutions, and cash on delivery where available.
Payment information may be processed through trusted third-party payment providers. Micasa does not necessarily store full sensitive payment credentials directly on its systems.
4. How We Use Your Information
We use your information to operate and improve our services, including to:
- Process and confirm orders
- Arrange delivery and assembly services
- Communicate with you about orders and support requests
- Provide account access and customer service
- Improve website performance and customer experience
- Send important service notifications
- Send marketing messages by email, WhatsApp, or SMS where permitted
- Prevent fraud, abuse, and operational misuse
5. Cookies, Analytics, and Tracking Technologies
Micasa uses cookies and similar technologies to support website functionality, remember user preferences, analyze performance, and improve the browsing experience.
We may also use tools such as analytics platforms, marketing pixels, and similar tracking technologies to measure traffic, understand customer behavior, and improve advertising effectiveness.
6. Marketing Communications
Micasa may send promotional or marketing communications through email, SMS, WhatsApp, or similar channels. These communications may include offers, new arrivals, seasonal campaigns, reminders, or updates related to your shopping experience.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the message or by contacting Micasa directly.
7. Sharing of Information
Micasa does not sell your personal data to third parties.
We may share your information only with service providers directly involved in operating our services, such as payment processors and delivery providers, and only to the extent necessary to complete your order or support the customer experience.
Outside of these service-related uses, Micasa does not share customer data with unrelated third parties.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including customer support, order history, legal compliance, fraud prevention, and internal operational requirements.
9. Account Deletion and User Rights
Users may request deletion of their account through the dedicated Delete My Account page available within the Micasa mobile application.
Micasa will review and process valid deletion requests in accordance with operational, legal, and security needs. Certain information may be retained where necessary for transaction records, legal obligations, dispute handling, or fraud prevention.
10. Data Security
Micasa takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no internet-based system can be guaranteed to be completely secure, and customers should also take care to protect their own account credentials and devices.
11. Third-Party Services and Links
Our website or app may include services, plugins, payment tools, or links operated by third parties. These providers may have their own privacy practices and terms. Micasa is not responsible for the privacy practices of external platforms that are not operated directly by us.
12. Changes to This Privacy Policy
Micasa may update this Privacy Policy from time to time to reflect service changes, operational updates, legal requirements, or platform improvements. The latest version published on our website will apply.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Micasa SAS
Route de l'aéroport N96, Front of the Phillip Morris Building, Dakar 12000, Senegal
Email: info@micasameubles.com
Phone / WhatsApp: +221771940150
Contact Page: https://micasameubles.com/contact-us/
